The Fine Print, In Plain English
Refund Policy
Short version: game days are free, The Flock cancels in one click, and training can be moved or refunded with 24 hours' notice. If something's wrong, email us and we'll make it right.
Wheaton Wanderers FC is operated by Viva Praesentia, LLC, 930 N President St, Wheaton, IL 60187. Questions: hello@wheatonwanderersfc.com.
Home games
Home games are free, so there's nothing to refund. If a game is cancelled, we'll post it on the schedule.
The Flock ($5 / month)
- Your membership renews automatically every month on the date you joined, until you cancel.
- Cancel anytime at Manage membershipor by emailing us. You won't be charged again, and your perks continue until the end of the month you've already paid for.
- We don't refund partial months.
- If we charged you by mistake, or twice, we'll refund the extra charge in full.
Private training and camps
- Cancel or move a session at least 24 hours before it starts and you can choose a full refund or a new time.
- Cancellations with less than 24 hours' notice, and no-shows, aren't refunded.
- If we cancel, including for weather or field conditions, you get a full refund or a new time, your choice.
- For packages, each session in the package follows the same 24-hour rule.
Shop orders
Merchandise bought at shop.wheatonwanderersfc.com follows the refund and returns policy shown at that store's checkout. If an item arrives damaged or wrong, email us and we'll replace it or refund you.
How to ask for a refund
Email hello@wheatonwanderersfc.com with your name, what you bought and when. Approved refunds go back to the original payment method. Card refunds usually show up within 5 to 10 business days, depending on your bank.
Nothing in this policy takes away any rights you have under consumer protection law. See also our Terms of Use.